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FAQ

Common questions

General

What is SmartCoop?

A cooperative management platform that tracks member records, savings, loans, withdrawals, share capital and financial reporting in one place.

Who can use SmartCoop?

Cooperative societies, esusu and ajo groups, and mini finance centres of any size.

Features & Functionality

Can SmartCoop manage savings?

Yes — every deposit and withdrawal posts as a real transaction, with balances always reconciled against the ledger.

Can SmartCoop manage loans?

Yes — disbursement, interest and repayment are tracked per member, with outstanding balances always visible to staff.

Can we manage multiple staff?

Yes — Directors, Managers and Staff each get their own login, scoped to exactly what their role needs.

Can members view their accounts?

Yes, where enabled — members can see their own balance and statement, and submit deposit confirmations.

Can we generate financial reports?

Yes — trial balance, balance sheet, profit & loss, and cash flow reports are ready whenever you need them.

Getting Started

How do we get started?

Sign up directly on SmartCoop — your organisation gets its own private space, and you log in as the Director.

Onboarding & Team Roles

How do I onboard my cooperative?

Sign up as the company owner and you're logged in as the Director — the top-level account for your organisation.

Can the Director create other staff accounts?

Yes — the Director can create Admin and Manager accounts. Managers, in turn, can create Staff accounts.

Can I open more than one branch?

Yes — the Director can open additional branches for the organisation.

How many staff accounts can a Manager create?

That depends on your subscription plan — higher plans allow more staff and branches. Contact us and we will help you choose the right plan.

Can I customize my URL and logo to match my organisation?

Yes — this can be set from the Director or Manager dashboard.

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Cooperative management software for cooperatives, esusu groups and mini finance centres.
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